Privacy Policy

We thank you for visiting our website. This privacy policy explains which personal data we process for which purposes and on which legal basis. Moreover, we inform you about your existing rights.
Controller
The controller of your personal data is
Incredible Audio GbR
Jonathan Feurich und Benedikt Schöller
Breisgauer Str. 18
14129 Berlin
business@incredible-audio.com
‘Controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Scope, purpose and legal basis of data processing
Visiting the website
We collect data about every visit to our website (so-called server log files). These data include:
Name of the accessed website
Date and time of retrieval
Data volume transferred
Notification of successful retrieval
Browser type and version
Operating system, referrer URL (the previously visited page)
IP address and the requesting provider
and, if necessary, additionally when using a mobile device:
Country code
Language
Device name
Name of the operating system and version
We use this access data for statistical evaluations in order to optimize our website and for reasons of data security to ensure the stability and operational reliability of the website. If personal data is stored, this is done on the basis of Art. 6 Para. 1 lit. f). General Data Protection Regulation (GDPR), as we have a legitimate interest in the optimal and secure delivery of our web content.
Cookies
Our website uses so-called cookies. Cookies are small text files that are stored on your end device and saved by your browser. Cookies serve to make our offer more user-friendly, more effective and safer.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. The session cookies are needed to match successive page requests to the respective visitors of the website accessing our website simultaneously. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can configure your browser in such a way that you are informed about the use of cookies and allow cookies in individual cases only, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. You can manage many online advertisement cookies from companies via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/uk/your-ad-choices/. Please note that disabling cookies may limit the functionality of this website. If personal data is processed when cookies are used, this is based on Art. 6 para. 1 lit. f. GDPR due to legitimate interests of quality management of the website. If the use of cookies requires consent, the processing of information or data is based on prior approval (Art. 6 para. 1 lit. a. GDPR).
You can change your privacy settings here:

Change Cookies Settings

Contact options on the website
Our website contains information that enables you to contact us quickly by electronic means and to communicate with us directly. If you contact us, the personal data transmitted by you will be stored automatically. Such personal data transmitted on a voluntary basis is stored for the purpose of processing or contacting you. This personal data will not be passed on to third parties.
The processing of the data is based on Art. 6 para. 1 lit. b) GDPR.
Purchase of the audio software
If you wish to purchase our audio software through our website, you will be automatically redirected to the MyCommerce platform provided by Digital River GmbH. MyCommerce is an authorized seller of our audio software. If you purchase our software through MyCommerce, Digital River GmbH becomes your sole contractual partner. How your personal information is processed by Digital River GmbH is described in the Digital River GmbH Privacy Policy, which can be found at https://www.mycommerce.de/dmca-und-unternehmensrichtlinien/.
In the course of the software purchase, Digital River GmbH will transfer the following personal data to us:
Name
Address
Contact details
Purchase ID
Date of purchase
Language ID
Newsletter subscription
Registration for further product information
After purchasing the software on MyCommerce, you will receive an e-mail from us containing a license code to unlock the software. To unlock the software, you will be asked to register in our licensing system with your e-mail address and a new password.
The data is processed to ensure that our software is only used after due approval and thus by an authorized user. The legal basis for the processing is Art. 6 para. 1 lit. b) GDPR.
Use of the audio software
After you have purchased our audio software and installed it on your end device, the software transfers the following personal data to us in the course of use:
Serial number of the software
Operating system and version number
Language used
Region
MAC address
Further technical data
The data is processed to ensure that our software is only used after due approval and thus by an authorized user. The legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. The remaining data not required for validation is processed on the basis of Art. 6 para. 1 lit. f) GDPR, as we have a legitimate interest in knowing where and in what hardware and software environment our software is used.
Newsletter / Mailchimp
Our newsletter informs you about us and our offers.
To subscribe to the newsletter, only your e-mail address is required. When you register for the newsletter, your e-mail address is transferred to us (or our mail provider) and stored there. After registration you will receive an e-mail to confirm your subscription (“double opt-in”). When you register for the newsletter, the following data is processed:
Contact data (e-mail address, name if applicable),
Device data (device name, country code if applicable, language, name of the operating system and version)
Connection data (IP address, mail provider)
We use the provider Mailchimp, Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA, for our newsletter distribution. Mailchimp is a service that is used to organize and analyze the distribution of newsletters. For this purpose, we forward your e-mail address and the information whether you have subscribed to the newsletter and/or for further product information to Mailchimp upon requesting a trial or beta version of or purchasing our software. When only signing up for the newsletter via our website, the information is entered directly into an embedded form by Mailchimp.
With the help of Mailchimp we can analyze our newsletter campaigns. When you open an e-mail sent with Mailchimp, a file contained in the e-mail (so-called web beacon) connects to the Mailchimp servers in the USA. In this way we can establish whether a newsletter message was opened and which links were clicked. In addition, technical information is collected (e.g. time of registration, IP address, browser type and operating system). This information is used for a statistical evaluation of newsletter campaigns. The results of these analyses can be used to better adjust future newsletters to the interests of the recipients. We point out that your consent to subscribe to the newsletter includes its evaluation by the provider Mailchimp.
Mailchimp is certified under the “Privacy Shield”. The “Privacy Shield” is an agreement between the European Union (EU) and the USA to guarantee the compliance with European data protection standards in the USA. Details about Mailchimp and its privacy policy can be found here: https://mailchimp.com/legal/privacy/
If you do not want Mailchimp to analyze your data, you must unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter.
Further, we use Mailchimp to send product-related information, such as the availability of new updates.
The data processing for the purpose of mailing the newsletter is based on your consent (legal basis Art. 6 para. 1 lit. a. GDPR). The use of Mailchimp is subject to Art. 6 para. 1 lit. f. GDPR, as we have a legitimate interest in using effective newsletter marketing instruments and external dispatch service providers to reach out to our users.
You can revoke your consent to the processing of data for the purpose of mailing the newsletter at any time. The revocation can be effected by a link included in every newsletter or by a separate message to us. You will not incur any costs other than the transmission costs according to the basic tariffs.
Google Analytics
We use Google Analytics, a web analytics service provided by Google (among others Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA) on the website. Google Analytics uses so-called “cookies”, text files that are stored on the end device used and which enable an analysis of the use of the website. The information generated by the cookie about the use of the website, such as browser type/version; operating system used; referrer URL (the previously visited page); host name of the accessing computer (IP address); time of the server request when using the website is regularly transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on the website, the IP address is first shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Accordingly, the full IP address is not transferred to a Google server in the USA and shortened there. IP anonymization is active on our website. On our behalf, Google will process this information in order to evaluate the use of the website, to compile reports on the website activities and to provide further services to us in connection with the use of the offer and the use of the internet.
Insofar as IP anonymization is not carried out or personal data is processed, the data processing is conducted on the legal basis of Art. 6 para. 1 lit. f. GDPR, pursuing our legitimate interests (or the legitimate interests of third parties commissioned by us) in quality control or statistical analysis of user behavior. Insofar as the use of cookies requires consent, the processing of the information or data is based on prior approval (Art. 6 para. 1 lit. a GDPR).
You may also prevent the collection and transfer of data generated by cookies and relating to your use of the website (including the IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Google LLC is certified under the “Privacy Shield” agreement between the European Union and the USA and thus guarantees compliance with European data protection regulations (see: https://www.privacyshield.gov/). For users who are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited is the entity responsible for your data, unless otherwise stated in the privacy policy of a particular service. Google Ireland Limited therefore is the company affiliated with Google which is responsible for processing your data and ensuring compliance with applicable data protection laws.
More information can be found in the Google Privacy Policy: http://www.google.de/policies/privacy/. In addition, you can manage your Google privacy settings in your account at https://myaccount.google.com/privacycheckup?utm_source=pp&hl=de.
Using Google Ads conversion tracking
We use Google Ads on our website and the so-called conversion tracking, an analysis service of Google LLC and Google Ireland Limited (see above). When you click on a Google ad placed by us, a cookie for conversion tracking is placed on your computer. These cookies have a limited scope, do not contain any personal data and are therefore not used for personal identification. When you visit certain pages on our website and the cookie has not expired, Google and we will be able to determine that you have clicked on the ad and been directed to that page. This information is used to compile conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive information that personally identifies users. Your information may be transferred to the USA. Google is certified under the US-EU “Privacy Shield” Agreement (see above). Data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 Para. 1 lit. a GDPR, and otherwise on the basis of Art. 6 Para. 1 lit. f) GDPR, as we have a legitimate interest in monitoring the success of our advertising campaigns. You can revoke your consent at any time with effect for the future.
Facebook pixel
Our website incorporates remarketing tags from the social network Facebook (Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland) (“Facebook”). When you visit our website, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives information that you have visited our website with your IP address. This enables Facebook to assign the visit to our website to your Facebook user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the website, have no knowledge of the content of the transmitted data or its use by Facebook. Insofar as the processing of the data or the use of cookies requires consent, the processing of the information or data is based on prior approval (Art. 6 para. 1 lit. a GDPR). Otherwise, data processing can be based on the legal ground of Art. 6 para. 1 lit. f. GDPR, whereby our legitimate interests (or the legitimate interests of third parties commissioned by us) in advertising or statistical analysis of user behavior are pursued.
If you do not wish data collection via Remarketing Custom Audience, you can deactivate this at https://www.facebook.com/ads/website_custom_audiences/.
With an existing account on Facebook, automated decision making / profiling may take place. Further information or the Facebook privacy policy can be found at https://www.facebook.com/policy.php.
Transfer of data to third parties / processing in third countries
As a matter of principle, we only pass on your data to third parties if there is a legal basis for doing so, such as your consent, or if we are legally obliged to pass on the data.
Your data will only be processed in third countries to the extent stated in this data protection declaration, whilst compliance with the European data protection level is guaranteed at all times.
Storage and deletion of data
We store your personal data only as long as is necessary for the execution of the contract or the respective purpose and limit the storage period to the absolute minimum required. Further, we may store your data if we are obliged or entitled to do so by law.
No automated decision making / profiling
We do without automatic decision making or profiling.
Your rights
You are entitled to the following rights:
The right of access
The right to rectification
The right to erasure (‘right to be forgotten’)
The right to restriction of processing
The right to data portability,
The right to revoke a consent given by you.
The right to object
To exercise your above rights, you can contact hello@incredible-audio.com.
Furthermore, you have the right to lodge a complaint with a supervisory authority about the processing of your personal data by us (for Berlin to the Berlin Commissioner for Data Protection and Freedom of Information, e-mail: mailbox@datenschutz-berlin.de).
(December 2020)